Hertz Agency
Operations management

The sale closed. Now the delivery runs on its own.

We organise and automate what happens after the sale: the handover from sales to the team that delivers, client onboarding, the tasks, the owners and the deadlines. All on a management platform built for it, connected to your CRM.

CRM · the sale

RESIDENTIAL PROJECT

Sale closed.

Won

  • Client details
  • Service agreed
  • Conversation history

Delivery · the project

PROJECT CREATED

Client onboarding

  • WelcomeDoneMC
  • DocumentsRequest sentJP
  • Start the projectOwner and deadline setAL

Automatic

The problem

Where the operation jams.

  • The handover from sales to delivery

    The salesperson closes and the information stays in WhatsApp, in an email or in their head.

  • Every new client starts from zero

    Nobody has the full list of steps, so one of them is always left behind.

  • Nobody knows who has what

    To find out where something stands, somebody has to ask.

  • The deadline slips and nobody finds out until later

How it works

From the sale to the delivery, with the repetitive part automated.

The same logic as the sales process: the platform does what repeats, your team does the real work.

  1. The sale closes in the CRM

    Your team

  2. The client’s project opens in the management platform, with the sale’s data

    Automatic

  3. The opening documents (work order, contract, document request to the client) are generated from templates

    Automatic

  4. The onboarding tasks appear with an owner and a deadline

    Automatic

  5. The team does the work and marks each task as done

    Your team

  6. Stage complete: the project moves on and the next stage’s tasks appear

    Automatic

  7. Delay or blocker: an alert inside the task, tagging the owner

    Automatic

  8. The manager follows deadlines and progress on one panel

    Your team

What we set up

What the implementation covers.

  • An automatic link between the CRM and the management platform

    A closed sale becomes a project, with nobody copying anything across.

  • A client onboarding template

    With every stage, task, owner and deadline.

  • Tasks that appear at the right moment

    When the previous stage finishes.

  • Documents generated automatically

    From your own templates, when it makes sense.

  • Alerts inside the task itself

    For the owner, when something slips or needs a decision.

  • A weekly routine for the team

    With what each person has to deliver that week.

  • A view of the deadlines

    So the manager sees progress and delays.

  • Training for the team

    And a usage manual.

How we work

The diagnosis first, the tool after.

  • Management diagnosis

    We look at how the operation runs today, where it jams and what needs adjusting. €490 excl. VAT.

  • A new process

    During the implementation we draw with you how each client moves from the sale to the delivery. You sign it off.

  • Setup and automation

    We build the whole thing on the platform. That work is ours.

  • Testing

    First with made-up cases, internally. Then with real ones.

  • Final handover and training

    The team learns by doing and starts using it.

If you go ahead with the implementation, the €490 for the diagnosis comes off the price.

What changes in practice

More control. Less repeated work.

  • No new client forgotten

    Between the sale and the delivery.

  • Everyone knows what to do

    And by when.

  • You see the whole operation

    Without having to ask.

  • Less manual work

    Because what repeats happens on its own.

Working with companies in Belgium and across Europe since 2018

Who already works with us.

  • BK8
  • Swiss Remit
  • Dr. Leonardo Emílio
  • happ
  • MRV
  • Belmoney — Global Payment Services

Support in four languages: French, Portuguese, English and Spanish.

What do they say about us?

Read the reviews of clients who reached real results with our help. Your own could be here next.

Excellent

Based on 4 reviews

FAQ

Frequently asked questions

Not always. In the diagnosis we look at what you already have. If your current tool can cope, we integrate it. If it cannot, we propose the migration and bring your contacts and their history across.

Up to 4 weeks. In that time we map the process, configure it, test it, train the team and put it live. The timing can vary with the size of the operation and of the sales process.

At two separate moments. During the implementation, 3 to 5 meetings across the month: one to map the process as it is today, one to present the process as it will be, one or two to adjust if you want to change something, and a final handover with the training. The configuration is entirely ours. Day to day afterwards, the team only does what is marked “Your team”. Documents, tasks and alerts happen on their own. The point is for the team to spend less time on repetitive work, not more.

Yours. The account is in your company’s name, with your data. We set it up and look after it, but the ecosystem is yours.

That is the most common risk, which is why the implementation includes training and a simple process, built for your company’s routine. The more the system works on its own, the less the team has to remember to open it.

No. You get the report and you decide. If you go ahead with the implementation, the €490 for the diagnosis comes off the price.

Contact

How much time does your team spend asking “where are we on this”?

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